Agenda

The Talent Transformation of Modern BFSI – Own the Change

The People Matters BFSI Talent & Tech Summit 2026 brings together CHROs, talent, tech and transformation leaders to address the shift from digital transformation to talent transformation. As AI, regulation, and new competition reshape the industry, the focus is on building future-ready skills, leadership, and operating models. The agenda covers workforce transformation, new ways of working, leadership evolution, and strengthening governance and trust.

June 4/Thursday

8:00 AM - 9:10 AM

Registration & Networking:

Network with peers, explore the expo area for cutting-edge solutions, and get ready to be inspired.
9:15 AM - 9:30 AM

Kickstart People Matters BFSI Talent & Tech Summit: Set Your Intention For The Day

The most underrated 15 minutes that set up your entire day! Let’s be honest, this is the part most people walk into late, scroll through, or take lightly. But here’s the truth: how you start defines what you take away. This high-energy kickoff is designed to break the ice, shift mindsets, and get you fully present. It’s where you move from 'just attending' to actively engaging. Show up, tune in, and set your intention. Everything that follows gets sharper, richer, and far more meaningful.
9:20 AM - 10:00 AM

Welcome Note: Own The Change: The Talent & Tech Transformation Of Modern BFSI

Pushkar Bidwai
Pushkar Bidwai
People Matters
As BFSI stands at the intersection of rapid technological shifts, evolving talent expectations, and increasing regulatory pressure, the need for intentional transformation has never been greater. This opening note sets the tone for the day, grounding the conversation in what truly matters. Why does this transformation demand attention now? What are the real pressures shaping decisions across talent, technology, and risk? And most importantly, where should leaders focus to create meaningful impact?
10:00 AM - 10:30 AM

Power Panel: The Talent Rewire: Leading BFSI's Transformation From The Inside

BFSI is being reshaped by technology, regulation, and rapidly shifting talent expectations, all at once. This panel brings together CHROs and transformation leaders from across banking, NBFC, insurance, and fintech to move past the transformation narrative and into the reality: how job architectures are being redrawn, what skills the new BFSI workforce actually needs, and how compensation models are evolving to reflect a world where capability matters more than tenure. The conversation is framed not just through an HR lens but through the lens of what intelligent systems are making possible and what they are making urgent. Four institutions, four very different starting points. One honest conversation about what it truly takes to lead people through change when the change never stops.
10:30 AM - 10:50 AM

Keynote: Trust by Design: Embedding Compliance into Hiring Workflows

Piyush Peshwani
Piyush Peshwani
OnGrid & eLockr
As businesses rapidly digitise operations, compliance can no longer remain limited to legal or risk teams. Modern enterprises are embedding trust, verification, consent, and governance directly into business workflows to reduce risk while enabling scale and innovation. OnGrid supports this shift through digital verification infrastructure, consent-led workflows, API-based identity systems, and audit-ready compliance frameworks built for modern enterprises. In an environment where regulators, boards, and markets are scrutinising how organisations grow — not just how fast — trust infrastructure has become a leadership accountability, not just an operational one.
10:50 AM - 11:20 AM

Refreshments & Networking

Grab your coffee, head towards the exhibition zone, meet our partners & explore innovative solutions!
11:20 AM - 11:30 AM

The Doodle Drop: Insights in Motion

Between the big conversations, a moment to pause and reflect. Watch the session's biggest ideas translate into real-time sketchnotes. A doodle says what a slide cannot.
11:30 AM - 11:50 AM

Keynote: Skilling At Scale: A CHRO’s Perspective

A senior HR leader from a large insurer shares the unvarnished experience of running a large-scale capability transformation programme, what worked, what stalled, and what they would do differently. A candid, practitioner-level perspective on execution reality versus strategic intent.
11:50 AM - 12:10 PM

Dialogue For Change: Reinventing The Agency Model: Distribution Transformation In Insurance & Wealth Management

Agency-led distribution remains critical to BFSI reach, but aggregator platforms, digital acquisition, and embedded finance are forcing a structural rethink. Let's explore how institutions are retraining, repositioning, and in some cases rebuilding their agency ecosystems for a digital-first era.
11:50 AM - 12:10 PM

Dialogue For Change: Reinventing The Agency Model: Distribution Transformation In Insurance & Wealth Management

Manpreet Kaur
Manpreet Kaur
IBDIC (Indian Banks' Digital Infrastructure Company)
T Mark Fernandes
T Mark Fernandes
Kotak Life
Agency-led distribution remains critical to BFSI reach, but aggregator platforms, digital acquisition, and embedded finance are forcing a structural rethink. Let's explore how institutions are retraining, repositioning, and in some cases rebuilding their agency ecosystems for a digital-first era.
12:10 PM - 12:30 PM

Keynote: Compensation Reset: Redesigning For A New Value Economy

In BFSI, where regulatory scrutiny meets rapid transformation, legacy compensation models are increasingly misaligned with how value is created. This session explores how organisations are redesigning compensation architecture, from fixed-heavy models to more fluid, data-driven, and outcome-linked systems.
12:10 PM - 12:30 PM

Think Tank Panel: Build, Buy, Borrow, or Bot? Rethinking the Make vs Buy Decision in a Talent-Scarce Market

A candid conversation on one of the most contested decisions in BFSI workforce strategy right now: when to develop capability internally, when to bring in specialist contractors, and when to deploy AI as a genuine workforce substitute. The session explores how institutions are making these calls, what they are getting right, and where the hidden costs lie.
12:30 PM - 12:50 PM

Keynote: Succession Planning In An Uncertain World: Building BFSI Pipelines For The Decade Ahead

Most BFSI succession frameworks were designed for a world of stable roles, predictable tenures, and vertical expertise. This sessions examines whether those frameworks are fit for a future defined by cross-domain demands, AI oversight responsibility, and the need for leaders who can operate at the intersection of regulatory rigour and entrepreneurial thinking and how you can nurture more transformation-ready leaders.
1:00 PM - 1:40 PM

Lunch:

Refuel, explore the expo, and discover how others are solving BFSI talent challenges. You’re not in this alone!
1:40 PM - 1:50 PM

The Doodle Drop: Insights in Motion

Between the big conversations, a moment to pause and reflect. Watch the session's biggest ideas translate into real-time sketchnotes. A doodle says what a slide cannot.
1:50 PM - 2:20 PM

Think Tank Panel: Why Young Talent Isn’t Choosing You & How To Change That

BFSI is facing a growing access problem, not just an attraction problem. Early-career talent today is choosing flexibility, purpose-led work, and fast-growth environments, often outside traditional financial services. Even when interest exists, rigid hiring filters, legacy campus strategies, and slow processes limit access to diverse, high-potential talent pools. This session unpacks why BFSI is losing relevance with new-age talent and what it takes to change that. From rethinking EVP and employer brand to redesigning how organisations source, assess, and engage early talent, leaders will explore how to expand reach while staying true to regulatory and business realities.
2:20 PM - 2:50 PM

Think Tank Panel: Redefining Workforce Value: Building Rewards & Benefits Systems For A New Economy

In BFSI, where rapid transformation is reshaping how work creates impact, traditional reward structures are no longer enough to recognise the full spectrum of employee contribution. This session explores how organisations are rethinking workforce value through more agile, personalised, and outcome-oriented approaches that balance growth, performance, wellbeing, skills, and long-term engagement in an increasingly dynamic business environment.
2:50 PM - 3:30 PM

Experiential Session: Visual Storytelling for Leaders: Making Change Human, Clear & Memorable

In a world of work that is drowning in dashboards, decks, and data, the HR leader is asked to do something deeply human - move people towards new operating models. Towards psychologically safe working environment. Towards culture that holds both compliance and compassion. And yet, the more polished our slides become, the more our messages slide off. Numbers inform, but they rarely land. Frameworks explain but seldom stick. What stays with people, long after the town hall is over, is a story they can see in their head. This session on Visual Storytelling for Leaders is an invitation to rediscover a timeless leadership craft in a new visual language. Through simple storytelling frameworks and visual story structures – we will turn abstract HR priorities into narratives that stick. In this working session, expect moments of peer sharing, a hands-on segment where you will choose, write, share and spotlight a story of your own. You will leave with usable frameworks and visual storytelling skills. In BFSI, regulations will evolve and technology will shift. What endures is the leader who can make meaning visible.
3:30 PM - 4:00 PM

Power Panel: Skills Intelligence: How BFSI Should Rebuild Talent Architecture

Nisha Rodi
Nisha Rodi
NPCI BHIM
Dr. Harpreet Singh Anand
Dr. Harpreet Singh Anand
Protean eGov Technologies
How are leading banks, insurers, and NBFCs moving from static job descriptions to dynamic skills taxonomies? Leaders will unpack how organizations are embedding skills intelligence into core decision-making—redefining roles through dynamic skill taxonomies, bridging critical gaps in middle management, and integrating emerging capabilities like AI fluency, data stewardship, and ESG awareness into everyday work. Expect grounded insights on how capability building is becoming a strategic lever for resilience, agility, and long-term growth.
4:00 PM - 4:30 PM

Dialogue For Change: Navigating Governance Expectations In A Human-AI World

Regulators are increasingly asking HR leaders questions that go beyond conduct and culture, specifically around how institutions are managing AI accountability, data governance risk, and the human oversight of automated decisions. Leaders reflect on the evolving relationship between people leadership and regulatory dialogue in the current environment.
4:30 PM - 5:00 PM

Candid Conversation: The Reinvention of BFSI: People, Products & Possibilities

Dinesh Khara
Dinesh Khara
State Bank of India
Pushkar Bidwai
Pushkar Bidwai
People Matters
The BFSI sector has always been a mirror to the real economy. And today, as economies transform through digital acceleration, AI, changing consumer behavior, and new business models, the very foundations of banking and financial services are being redefined. In this candid closing conversation, Dinesh Kumar Khara, former Chairman of State Bank of India and Board Chairman at PeopleStrong, reflects on what it means to lead through such a moment of transition. From product reinvention and changing customer expectations to evolving workforce models and emerging skills, this session explores how BFSI is being deconstructed and rebuilt in real time and what leaders must understand to stay ahead of the shift.
5:00 PM - 5:30 PM

Conference Closing Followed By High-Tea & Networking

Leave with your manifesto, fresh perspective, and the right conversations to carry it forward, over high-tea and meaningful connections.
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